Introduction

1.1 The Doghouse Living are committed to safeguarding the privacy of our tenants information and as such are registered with ICO (Information Commissioners Office)

1.2 This policy applies where The Doghouse Living are acting as a data controller with respect to the personal data of our service users and website visitors and, in other words, where we determine the purposes and means of the processing of that personal data.

1.3 The Doghouse Living use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 In this policy, "we", "us" and "our" refer to The Doghouse Living Limited

2. How The Doghouse Living use your personal data

2.1 In this Section 2 The Doghouse Living have set out:

(a) the general categories of personal data that The Doghouse Living may process;
(b) the purposes for which The Doghouse Living may process personal data; and
(c) the legal bases of the processing.

2.2 The Doghouse Living may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include your name, email address, mobile phone number and educational details. The source of the service data is you. The service data may be processed for the purposes of, providing our services, operating our website ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

2.3 The Doghouse Living may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.

2.4 The Doghouse Living may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card/bank details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

2.5 The Doghouse Living may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

2.6 The Doghouse Living may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.7 The Doghouse Living may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.8 In addition to the specific purposes for which The Doghouse Living may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.9 Please do not supply any other person's personal data to us, unless The Doghouse Living prompt you to do so.

2.10 The Doghouse Living may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.11 The Doghouse Living may process your account data ("account data"). The account data may include your name, email address, mobile phone number, country of origin and graduation year. The source of the account data is you. The legal basis for this processing is consent.

3. Providing your personal data to others

3.1 The Doghouse Living may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.2 The Doghouse Living may disclose your personal data to our suppliers or subcontractors, details of which can be obtained by emailing hello@thedoghouseliving.com insofar as reasonably necessary for communicating with you (ie Maintenance visits) and maintaining adequate business records.

3.3 Financial transactions relating to our services are handled by our payment services providers, Barclays Bank Plc. The Doghouse Living will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at Barclays.com

3.4 In addition to the specific disclosures of personal data set out in this Section 3, The Doghouse Living may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. The Doghouse Living may also disclose your personal data where such disclosure is necessary for the establishment (such as Local Council), exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. Retaining and deleting personal data

4.1 This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that The Doghouse Living comply with our legal obligations in relation to the retention and deletion of personal data.

4.2 Personal data that The Doghouse Living process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

4.3 The Doghouse Living will retain your personal data for a minimum period of one year and a maximum period of ten years, following the month it was provided to us by you.

4.4 Notwithstanding the other provisions of this Section 4, The Doghouse Living may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5. Amendments

5.1 The Doghouse Living may update this policy from time to time by publishing a new version on our website.

5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

5.3 The Doghouse Living may notify you of changes to this policy by email.

6. Your rights

6.1 In this Section 6, The Doghouse Living have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

6.2 Your principal rights under data protection law are:

(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.

6.3 You have the right to confirmation as to whether or not The Doghouse Living process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by emailing hello@thedoghouseliving.com

6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

6.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; The Doghouse Living no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, The Doghouse Living will cease to process the personal information unless The Doghouse Living can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

6.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, The Doghouse Living will cease to process your personal data for this purpose.

6.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

6.10 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

6.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

6.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

6.13 You may exercise any of your rights in relation to your personal data by written notice to us.

7. About cookies

7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

7.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.3 Cookies do not typically contain any information that personally identifies a user, but personal information that The Doghouse Living store about you may be linked to the information stored in and obtained from cookies.

8. Cookies that The Doghouse Living use

8.1 The Doghouse Living use cookies for the following purposes:

(a) authentication - The Doghouse Living use cookies to identify you when you visit our website and as you navigate our website;
(b) status - The Doghouse Living use cookies to help us to determine if you are logged into our website;
(c) personalisation - The Doghouse Living use cookies to store information about your preferences and to personalise the website for you;
(d) security - The Doghouse Living use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(e) advertising - The Doghouse Living use cookies to help us to display advertisements that will be relevant to you;
(f) analysis - The Doghouse Living use cookies to help us to analyse the use and performance of our website and services; and
(g) cookie consent - The Doghouse Living use cookies to store your preferences in relation to the use of cookies more generally.

11. Our details

11.2 The Doghouse Living are registered in England and Wales under registration number 12473032, and our registered office is at 15 Newland Lincoln LN1 1XG

11.3 Our principal place of business is at 1 East Bight Lincoln LN2 1QH

11.4 You can contact us:

(a) by post, to the postal address given above;
(b) by telephone, on 07368288979; or
(c) by email, using hello@thedoghouseliving.com

11.1 Our website is owned and operated by The Doghouse Living Limited.

12. Data protection officer

11.1 Our data protection officer's contact details are available by emailing hello@thedoghouseliving.com.

Revised August 2026

GDPR and privacy policy